Terms and Conditions - House Clearance Kenton
Welcome to House Clearance Kenton. By engaging our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Introduction
These Terms and Conditions govern the provision of house clearance services by House Clearance Kenton. Our aim is to provide you with a transparent and reliable service that meets your needs effectively.
2. Services Provided
House Clearance Kenton offers comprehensive house clearance services, including the removal of unwanted items, estate clearance, office clearance, and debris disposal. Our services are designed to handle all aspects of clearance efficiently and responsibly.
2.1. Scope of Services
- Residential Clearance: Clearing out homes, including removals of furniture, appliances, and personal belongings.
- Commercial Clearance: Clearing office spaces, warehouses, and other commercial properties.
- Estate Clearance: Managing the clearance process for estates, ensuring items are disposed of respectfully.
- Debris Removal: Safe and environmentally friendly disposal of all clearance debris.
3. Booking and Reservations
To book our services, customers must provide accurate information regarding the scope of clearance required. Once a booking is confirmed, it is binding under these Terms and Conditions.
3.1. Confirmation
Upon booking, you will receive a confirmation email detailing the services agreed upon, the total cost, and the scheduled date for clearance.
4. Payment Terms
Customers are required to pay for services as per the agreed terms. Payment can be made via various methods, including credit/debit cards, bank transfers, or cash upon completion of the service.
4.1. Pricing
Our pricing is competitive and based on the volume of items to be cleared, the complexity of the job, and the location of the clearance.
4.2. Invoices
An invoice will be provided after the completion of services, outlining all charges incurred during the clearance process.
5. Cancellation Policy
Customers may cancel their booking up to 48 hours before the scheduled clearance without incurring any fees. Cancellations made within 48 hours of the appointment may be subject to a cancellation fee.
5.1. Refunds
In the event of a cancellation, any payments made will be refunded, minus any applicable fees as outlined in our cancellation policy.
6. Liability and Insurance
House Clearance Kenton operates under comprehensive insurance policies to cover any potential damages during the clearance process. However, we advise customers to secure valuable or sensitive items separately.
6.1. Damage Policy
In the unlikely event of damage to property during clearance, customers must report the damage within 24 hours. We commit to addressing and resolving any reported issues promptly.
7. Customer Responsibilities
Customers are responsible for ensuring that all items for clearance are accessible and ready for removal on the scheduled date. It is also the customer's duty to inform us of any hazardous or restricted items that require special handling.
7.1. Hazardous Materials
House Clearance Kenton does not handle hazardous materials such as chemicals, asbestos, or medical waste. Customers must arrange for the safe disposal of such items before the clearance date.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any data collected during the booking and clearance process is used solely for service provision and will not be shared with third parties without your consent.
8.1. Data Protection
House Clearance Kenton complies with all relevant data protection regulations to ensure the security and confidentiality of your information.
9. Changes to Terms and Conditions
House Clearance Kenton reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to customers through our official channels, and continued use of our services constitutes acceptance of the updated terms.
9.1. Notification
Customers will be notified of significant changes to the Terms and Conditions at least 30 days before they come into effect.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which House Clearance Kenton operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the local courts.
10.1. Dispute Resolution
In the event of a dispute, both parties agree to seek resolution through mediation before pursuing legal action.
11. Acceptance of Terms
By booking and utilizing the services of House Clearance Kenton, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
11.1. Binding Agreement
These Terms and Conditions constitute a legally binding agreement between you and House Clearance Kenton, effective upon the completion of your booking.
12. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining terms will remain in full force and effect.
12.1. Continuity
The invalidity or unenforceability of any provision does not affect the validity or enforceability of any other provision of these Terms and Conditions.
13. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and House Clearance Kenton regarding the use of our services, superseding any prior agreements or understandings.
13.1. Amendments
No amendment or modification of these Terms and Conditions will be valid unless in writing and signed by both parties.